📱
📖
Connecting
with Sydney Uni
In brand new Version 5.0, we aimed to enhance app usability, strengthen communication between students and the university, and foster a sense of belonging. "We partner with diverse teams to integrate enriching features and ensure a seamless experience in the app. The new version has been nominated for the Award of Merit in the Interact Sector at the Designers Australia Awards.
Problem
The Sydney University application faced challenges of legacy issues as it attempted to be a 'one-stop-shop,' incorporating or partially integrating numerous tools and services. Users expressed frustration due to the overwhelming complexity and slow response times.
Role
Product Designer
Solution
Through attentive listening to user feedback, we're restructure the app for a cleaner, more intuitive experience. The revamped version will offer personalized content, to suggest relevant activities and services, ultimately enhancing efficiency and user satisfaction.
Time
November 2022 - February 2023
Stakeholder
Rahul Nath (CX Design Practice Manager)
Kshitiz Bhargava (Technology Lead)
Katherine Sutarlim (Technology Lead)
Drasko Mitrikeski (Program Manager)
Design Outcome
The Sydney Uni app is designed and developed for both students and staff. It serves as a platform to discover opportunities, activities, and services provided by the university, offering a fast way to access support services, join clubs, and book into relevant events. The app is crafted to make users truly feel a part of the university and their campus.
Jobs-to-be-Done (JTBD) & Experience Outcome (XO)
We review the recent research conducted by the researcher to gain insights into our users' needs.
XO:
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I want to know all the things my uni can do for me
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I feel connected to my university
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I want to find the answer to my questions quickly
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I want to find my way around campus easily without having to ask anyone
Prioritized JTBD:
How do we Co-Design
🧠 Brainstorming
Collecting sparks
+
👁️ Moodboard
Setting tone
🎯 Decision
Narrowing the Scope
We actively pitch to stakeholders and closely engage team members, including the PM and the developer team, in decision-making.
Key Concept & Information Architecture
Validation
- User Testing
13 Students took part in our User Testing. We ran through some background questions, their university digital experience, and new design of Sydney Uni App
What do we need to know?
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Do you feel connected or like you 'belong' to Sydney Uni? What helps or doesn't help with that?
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Does this app meet your daily needs for university life?
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Is the new app intuitive and easy to use?
What do we know from testing?
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This is our first time talking to our app users or prospective users in person. From this, I gathered that students still struggle with simple things, but the new app design covers their needs, such as engaging with clubs, getting help, and navigating the campus.
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Users find the content and features useful for building communication with the university, although they are still unsure if the content and features in the real product are tailored to their needs. Further data analysis will be required after implementing smart search and personalization.
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The app has significantly improved in terms of usability and intuitiveness.
Development
We pay close attention to every detail in the design to ensure a high standard of interaction and user interface. We support developers in testing and debugging. Meanwhile, we've crafted an inspiring ICT Design System Version 1.0, which originated from the Sydney Uni app, will soon rolled out to to other ICT initiatives.
Yes, we're continuously iterating
Here are more of my designs coming soon👇
Event Suggest in Calendar
This feature recommends events based on users' interests and availability, providing an easy and enjoyable way for users to explore university events and manage their schedules.
Service Integration
Integrate university services to assist students in not only finding the service they need but also ensuring a seamless end-to-end service experience, utilizing transactions between existing features natively.
Design System 2.0
Developed systematically with the latest features from Figma, taking into account accessibility, light/dark mode, and device specifications. Aimed at enhancing designers' efficiency and maintaining work consistency.
